Diwali Gift Box with Personalized Black Passport Cover Custom Coffee Tumbler, Pen & Chocolates-10GM Silver Coin (Optional)

Q. HOW CAN I CUSTOMIZE THIS PRODUCT?

A. Simply click on 'Personalize' it button and add your details

Q. HOW LONG DO YOU TAKE TO DISPATCH THE PRODUCT/S?

A. For small-quantity orders, we dispatch within 72 working hours of receiving the order. For large orders we communicate the timeline. After dispatch, it usually takes 2-5 working days to receive the product depending upon the pin code.

Q. DO YOU OFFER ANY DISCOUNT FOR FIRST-TIME BUYERS?

A. Yes, you can use coupon code 10NUTS and get 10% discount on the first order.

Q. WHAT ARE YOUR RETURN/REPLACEMENT POLICIES

A. We request you go through our return/replacement policies by clicking here

Nutcase India Return & Replacement Policy (Easy Guide)

We want you to love what you buy from Nutcase India. If there’s a problem with your order, we’re here to help!

1. If You Received a Damaged, Defective, or Wrong Item

• Notify us within 48 hours of delivery at care@nutcaseshop.com
• Email Subject:  Your Order ID + Refund/Return/Replacement
• Attach photos/videos showing the damage, defect, or issue.
• We’ll review your request and respond within 48–72 working hours.
• If approved, we’ll arrange a free pickup and either send a replacement (if in stock) or process your refund.

Note: If the item is out of stock, we’ll offer you alternatives or a full refund.

2. Items Eligible for Return/Replacement

• Manufacturing defects
• Wrong, missing, or damaged items (unboxing video/pics required)
• Product must be unused and in original condition with all parts/gifts

3. Items NOT Eligible for Return/Replacement

• Personalized items (unless there is a manufacturing or personalization error)
• Used or altered items (must be unused for return)
• Customer-initiated errors (e.g., wrong personalization details)
• Size issues (as dimensions are clearly provided)
• Delay due to courier (unless lost in transit)
• Certain personal use items (e.g., hip flasks, passport covers, t-shirts, aprons) if used/worn

4. Refunds

• Refunds are processed after we receive and inspect the returned item.
• For prepaid orders, refunds are issued to the original payment method within 3–5 business days after approval.
• For COD orders, we’ll transfer the amount to your bank account. Please share your bank details by email.
• You can also opt for Nutcase store credit/coupon for future purchases.

5. Partial Returns

• You can return part of your order if needed—just ensure the product is unused and returned with all accessories and gifts.

6. Important Points

• All return/refund requests must be sent via email.
• We do not process returns/replacements on WhatsApp or Instagram.
• Requests must be raised within 48 hours of delivery.
• Personalized products can only be replaced (not returned/refunded) if there is a defect or error from our side.
• Changes to personalization details can only be requested within 2 hours of ordering.

We promise fair and quick solutions for all genuine cases!