Nutcase India Return & Replacement Policy (Easy Guide)
We want you to love what you buy from Nutcase India. If there’s a problem with your order, we’re here to help!
1. If You Received a Damaged, Defective, or Wrong Item
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Notify us within 48 hours of delivery at care@nutcaseshop.com
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Email Subject: Your Order ID + Refund/Return/Replacement
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Attach photos/videos showing the damage, defect, or issue.
- We’ll review your request and respond within 48–72 working hours.
- If approved, we’ll arrange a free pickup and either send a replacement (if in stock) or process your refund.
- For any other reason requiring a return pickup, an additional charge of ₹100–₹200 will apply, depending on the product weight.
Note: If the item is out of stock, we’ll offer you alternatives or a full refund.
2. Items Eligible for Return/Replacement
- Manufacturing defects
- Wrong, missing, or damaged items (unboxing video/pics required)
- Product must be unused and in original condition with all parts/gifts
3. Items NOT Eligible for Return/Replacement
- Personalized items (unless there is a manufacturing or personalization error)
- Used or altered items (must be unused for return)
- Customer-initiated errors (e.g., wrong personalization details)
- Size issues (as dimensions are clearly provided)
- Delay due to courier (unless lost in transit)
- Certain personal use items (e.g., hip flasks, passport covers, t-shirts, aprons) if used/worn
4. Refunds
- Refunds are processed after we receive and inspect the returned item.
- For prepaid orders, refunds are issued to the original payment method within 3–5 business days after approval.
- For COD orders, we’ll transfer the amount to your bank account. Please share your bank details by email.
- You can also opt for Nutcase store credit/coupon for future purchases.
5. Partial Returns
- You can return part of your order if needed—just ensure the product is unused and returned with all accessories and gifts.
6. Important Points
- All return/refund requests must be sent via email.
- We do not process returns/replacements on WhatsApp or Instagram.
- Requests must be raised within 48 hours of delivery.
- Personalized products can only be replaced (not returned/refunded) if there is a defect or error from our side.
- Changes to personalization details can only be requested within 2 hours of ordering.
We promise fair and quick solutions for all genuine cases!
