RETURNING AN ITEM THAT I PURCHASED FROM NUTCASE INDIA
NUTCASE INDIA offers its customers a ’fair return policy’. If you find a manufacturing defect in the product/order, you can raise a replacement request of a product within 48 hours of the delivery.
We also accept partial returns wherein you can raise a return request for one or all products in your order.
Step 1: Write to us at care@nutcaseshop.com with subject=your order ID + cancellation/refund request or call us at customer support number + 91 98196 83776 or +919429692566 and share your order ID
Step 2: Share with us the reason for replacement/cancellation/refund. If the reason is product quality, you will have to email us or WhatsApp us the product pictures/videos.
Step 3: Once your reason for return/cancellation/refund is approved - we will initiate your refund through our systems.
We make sure that our customers are given fair and clear solutions with regards to their returns/cancellations/refunds
Do note, refunds are not issued for reasons such as,
- Customer changes their mind.
- Product damaged due to misuse
- Product is used or altered (not in re-saleable condition)
- Personalisation mistake from customers’ end (i.e. shared wrong spellings of their name)
- If Item is personalized in nature and there is a manufacturing defect or error/mistake in personalisation, then a replacement will be sent (as per the regular shipping timelines). Personalized items cannot be returned, but they can be replaced if there is a product related issue.
- Size related issues will not be replaced or refunded as we clearly give a dimension view for every product in the images and description.
- If any changes to the personalized product, then we must be notified on care@nutcaseshop.com within 2 hours of placing the order. Credit note can be issue under some circumstances.
- If the item is shipped on time by us but an occurrence of delay on behalf of the courier, then refund is not applicable. However, if the shipment is lost in transit then customer can avail a refund.
- If the item is shipped by us but for some reason it has not been accepted by you then we can reship the item at the actual cost associated with re-shipping it. Please note this has been implemented as we need to pay for shipping and return shipping costs, furthermore if the item is personalized in nature there is no refund.
CATEGORIES/PRODUCTS NOT ELIGIBLE FOR RETURN/EXCHANGE
Personal use items such as hip flasks, passport covers, luggage tags (once used), t-shirts, aprons (once worn) cannot be returned or exchanged. However, if an item is unused, and customer is not happy with the product quality, provided we are notified within 48 hours of receipt of the product, we will either replace or refund the products.
I HAVE RECEIVED A DAMAGED OR DEFECTIVE ITEM/WRONG PRODUCT IN MY ORDER, HOW SHOULD I PROCEED?
Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund. If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 48 hours of receiving the order:
Step 1: Contact our Customer Support within 2 business days of receiving the order. The window for this will open when our delivery partners mark the orders “delivered”. Delayed queries will not be encouraged on the account of the package being opened late.
Step 2: Share images and videos (JPEG only) with us along with your order details and your request to return/replace/refund the defective/wrong items in your order. Our team will assist you as per the policy in which your order was placed.
Step 3: We will pick up the products within 4-5 business days. If replacement is possible then we will issue replacement for the damaged item. However, for any reason if replacement is not possible from our then then return pickup is issued. Once the returned products are received in appropriate aforementioned conditions, refund will be initiated.
Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will suggest you to select a product from the same category for which options will be shared by our team.
Furthermore, replacements will be processed as per timeline of 2 days to dispatch and 3-5 days for delivery. However, any delay by the courier is not liable with us.
CAN I RETURN PART OF MY ORDER?
Yes. A partial return can be created of the whole order depending on their individual return policies, thereby seeking replacement/ refund. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
HOW LONG WOULD IT TAKE ME TO RECEIVE THE REFUND OF THE RETURNED PRODUCT?
Please note, NUTCASE INDIA initiates the refund after the returned item has reached us and the quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a NUTCASE INDIA warehouse. In case of any refund discrepancies, NUTCASE INDIA may at its sole discretion, request you to share with us a screenshot of your bank statement.
After the refund has been initiated by NUTCASE INDIA as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:
For payments done through credit/debit cards or net banking,the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
For cash on delivery transactions,we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
In addition, we also provide the hassle-free option of refund through NUTCASE INDIA coupons, which can be used during future purchases.
